Find out all questions about how to use Privy

What to do if I have problems login to Privy?

How do I login if I forgot my PrivyID?

How to do the Forgot Password?

What should I do if I did not receive any OTP message when signing?

How to upload the document that will be signed?

How to download the document?

How to delete a document?

How to add recipients for the document?

What should I do if error notification appears while signing?

When uploading a document, an error notification appears and the document wasn't uploaded successfully. What should I do?

My personal data doesn't match with the information on my ID Card. How can I update the data?

Is it possible to change my personal data different from the information on my ID Card?

How do I deactivate/suspend my Privy account?

How to revoke Digital Certificate?

How to renew an expired Digital Certificate?

I get "access denied" messages when opening a document. What should I do to open the document?

What should I do if the signature image doesn't appear when signing?

Is it possible to relocate the digital signature on a document?

How to check the signature status has been succesful?

How do I verify a document with a digital signature?

I have made a payment to top up my balance, but the balance doesn't add up. What should I do?

What are the signing workflows in Privy?

How to top up Privy Balance?

What are the Privy Balance payment methods?