To changes to your email, please following the step:

  1. Open the privy website via the link https://app.privy.id/
  2. Please login first using PrivyID and password. (if you forget your PrivyID/Password, we recommend resetting your password on the page https://oauth.privy.id/password/new)
  3. Click the profile picture in the upper right corner.
  4. Select the Settings menu
  5. Select the menu "Account Information"
  6. Click the "Change" button in the credential account box to send a change request email.
  7. Select the option "Change Email"
  8. Enter your new email. Then click the "Continue" button.
  9. Next, please take a selfie for the email change process and before you need to give permission to activate the camera first
  10. Click the "Take Picture" button to perform liveness.
  11. Move your head slightly to the side to continue the selfie process.
  12. If the data sent is correct, the email change process will be done automatically. If there are problems, please send the following data:
    1. Reason for the email changing
    2. The new email that will be used.
    3. Selfie photo holding ID Card.
    4. When was the last time you used the Privy app

Please send us the data we need through Live Chat or email at Helpdesk@privy.id"

To changes to your phone number, please following the step:

  1. Open the privy website via the link https://app.privy.id/
  2. Please login first using PrivyID and password. (if you forget your PrivyID/Password, we recommend resetting your password on the page https://oauth.privy.id/password/new)
  3. Click the profile picture in the upper right corner.
  4. Select the Settings menu
  5. Select the menu "Account Information"
  6. Click the "Change" button in the credential account box to submit a number change request.
  7. Select the option "Change Phone Number"
  8. Enter your new phone number. Then click the "Continue" button.
  9. Next, please take a selfie for the phone number change process and before that you need to give permission to activate the camera first
  10. Click the "Take Picture" button to perform liveness.
  11. Move your head slightly to the side to continue the selfie process.
  12. If the data sent is correct, the process of changing the phone number process will be done automatically. If there are problems, please send the following data:
    1. Reason for the phone number changing.
    2. The new phone number that will be used.
    3. Selfie photo holding ID Card.
    4. When was the last time you used the Privy app

Please send us the data we need through Live Chat or email at Helpdesk@privy.id"

Please reset the password in the following instruction:

  1. To reset the password please go to this page https://oauth.privy.id/password/new
  2. Enter your registered email.
  3. Then, click the link to change the passsword sent to your email.
  4. Enter a new password with minimum 8 characters consisting of uppercase, lowercase, and numbers combination (e.g. Privy123)

Please check your registered email inbox/spam.

Yes, it is. Please contact us through live chat or email at helpdesk@privy.id to request the verification email resending.

Please make sure you have followed the forgot password instructions correctly. If you're still experiencing this issue, please send the screenshot of the issue to our email at helpdesk@privy.id.

  1. To reset the password please go to this page https://oauth.privy.id/password/new
  2. Enter your registered email.
  3. Click the link to change the passsword sent to your email.
  4. Enter a new password with minimum 8 characters consisting of uppercase, lowercase, and numbers combination (e.g. Privy123)
  1. Please login from Privy mobile app
  2. Open Settings menu on profile
  3. Click "gear" button
  4. Information on registered phone number and email address will be shown
  1. Please login from Privy mobile app
  2. Open Settings menu on profile
  3. Click "gear" button
  4. Information on registered phone number and email address will be shown
  1. You can only login to Privy using your own PrivyID, not your email address. We advise to enter fixed password by re-typing the password, and not using copy-paste feature.
  2. If you're still experiencing this issue, please reset your password by visiting https://oauth.privy.id/password/new.
  3. If you have further issue, send your full name, PrivyID, error screenshot, and chronology by email to Helpdesk@privy.id
  1. Open Privy application or through this link https://oauth.privy.id/login.
  2. Please note that you can only log in to Privy using your own PrivyID, not your email address. We also suggest to enter the password by re-typing the password, and not using the copy-paste feature.
  3. If you have further issues, please do the password reset by visiting https://oauth.privy.id/password/new.
  4. If you have any issues, please send your full name, Privy, Screenshot "error" that you're experiencing, and the chronology of the issue through email at helpdesk@privy.id.
  1. Download the Privy application from Google Play Store/App Store
  2. Open the Privy app on your mobile phone
  3. Click "Register"
  4. Accept the Terms & Conditions then select "Continue"
  5. Select "Scan ID Card" button and upload your KTP (for Indonesians) or Passport (for foreigners).
  6. Input the 16 digits NIK (for Indonesians) or passport number (for foreigners), full name, and date of birth, then select "Continue"
  7. Input active email address and phone number. It is not suggested to use an email address or phone number that will be inaccessible in the future (example: email and office phone number).
  8. Input the email address and phone number once more for confirmation.
  9. After that, please take your selfie according to the instructed direction.
  10. Input the OTP code that was sent through SMS to the registered phone number.
  11. Next, please check your email inbox that was used for the registration.
  12. Click the "Create Password" link then input the password that will be used for login.
  13. Please wait 3-30 minutes for the verification process.

The verification of registration through mobile application and Privy Web takes 3-30 minutes

  1. KTP (for Indonesians) dan Pasport (for foreigners)
  2. Accessible email address and phone number

Make sure your device internet connection is stable and your Privy application is the latest version. After that, repeat taking the selfie on liveness page and follow the on-screen instruction.

Now, your PrivyID account can’t be deactivated but can be suspended. To suspend your PrivyID account please send the following data:

  • NIK.
  • Name.
  • Date of Birth.
  • Address.
  • Reason for account suspension.
  • The last time using PrivyID application.

Please send the following data through email at helpdesk@privy.id with the email subject “PrivyID Account Suspension”.

Please make sure whether you have ever registered on Privy or not by checking your Inbox/Spam email. If you can\'t find it, please try registering again using different phone number.

Please make sure whether you have ever registered on Privy or not by checking your Inbox/Spam email. If you can't find it, please try registering again using different phone number.

Please call Privy helpdesk through live chat or email to helpdesk@privy.id to inquire about Privy username.

Please make sure your registered phone number is correct and your device connection is stable. If you're still experiencing the issue, please send us Screenshot of the error you are facing, along with the chronology through our email on Helpdesk@privy.id

Make sure your registered email is correct and your device connection is in stable condition. Please check your registered email inbox/spam. If you still experiencing the issue, please send us Screenshot of the error you are facing, along with the chronology through our email on Helpdesk@privy.id

Please check your registered email inbox/spam and upload the required data.

  1. Enter/Log in to the Privy account using PrivyID and Password has been on your email
  2. Click "Upload Document"
  3. Select one of the workflows that you need.
  4. Select the document to upload.
  5. After the document has been uploaded successfully, click "Sign" button in the lower right corner.
  6. Change the position/location of your signature in the preferable position.
  7. When the image is in place, click confirm signature.
  8. Enter the OTP code sent to the registered phone number or use fingerprint (for phones that support fingerprint) and click "Verify"
  9. Your document has been signed successfully.

Please check your registered email inbox/spam.

There are 7 (three) types of signing workflows in Privy:

  1. Self sign: for documents that can only be signed by the document uploader.
  2. Request from others: to send the document to be signed only by the recipient.
  3. Sign and reques : for document to be signed by the uploader and the recipient.
  4. Self Seal: You can only put a stamp on your uploaded document. (this workflow is only accessible for user with sealer role)
  5. Self Sign & Seal: You will sign and put a stamp on your uploaded document. (this workflow is only accessible for user with sealer role)
  6. Seal & Request : You will put a stamp on your uploaded document then share the document to other recipients to be signed / reviewed / approved. (this workflow is only accessible for user with sealer role)
  7. Sign & Seal with request: You will sign and put a stamp on your uploaded document then share the document to other recipients to be signed / reviewed / approved (this workflow is only accessible for user with sealer role)