Privy uses a cryptographic module device that meets the Federation Information Protection Standard (FIPS) 140-2 level 3, and protects data transfer, both in transit and at rest data, where Privy in transit data security uses SSL and at rest data uses Transparent Encryption with Advance Encryption Algorithm (AES) for data encryption and Elliptic Curve Cryptography (ECC) for key exchange.

We are a limited liability company established under Indonesian Law with Business Identification Number 9120212182784. Privy has been registered as Root CA (Certification Authority) and listed under Ministry of Communication and Informatics, a Digital Finance Innovation with e-KYC Cluster in Financial Services Authority, and a Financial Technology Support at Bank Indonesia.

1. Save time: You do not have to spend more time sending or waiting for a document after it is signed. The document signing process of Privy takes place instantly.
2. Cost-effective: Reducing administrative costs such as paper purchase, printing, couriers, and document storage.
3. Safe: Privy digital signature uses asymmetric cryptographic technology so that your signature will be hard to be falsified. Electronic documents are also sent directly without going through a third party so there is no risk of information leakage.
4. Legal: Privy's digital signature has been recognized by the Indonesian government. Electronic documents signed with Privy have the same strength and legal consequences as the one with wet signature.
5. Environmental-friendly: Reduce paper consumption and carbon emission from conventional document shipments.

1. Article 11 paragraph 1 of Law No. 11 of 2008 which mas amended to Law No. 19 of 2016 concerning Information and Electronic Transactions (UU ITE).
2. Article 59 - Article 64 Government Regulation No. 71 of 2019 regarding Electronic System and Transaction Providers (PP PSTE).

1. Privy Sanctuary : Jl. Kemang Raya No.34, RT.013/RW.001, Bangka, Kec. Mampang Prapatan, Jakarta Selatan, DKI Jakarta 12730
2. Privy Kemang 15 : Jl. Kemang Raya No.15c, RT.013/RW.001, Bangka, Kec. Mampang Prapatan, Jakarta Selatan, DKI Jakarta 12730
3. Privy Quarter : Jl. Imogiri Barat , No.4, Salakan, Bantul, DIY
4. PW3 Lounge : Jl. Pandega Wirabuanan No.3 Kaliurang, Condong Catur, Sleman, DIY
5. Privypass : Jl. Paris Km 4,5 Salakan, Sewon, Bangunharjo, Bantul, DIY

1. Privy can temporarily cut off access to Privy if there is a suspected leak or security breach.
2. If possible, in the event of a leak or violation, Privy will notify the user through the web page about the steps that will or have to be taken.
3. If the User suspects a leak or violation, the user must report it to Privy, and Privy will immediately temporarily block all access to the related PrivyID.

Privy is certified and acknowledged by:

1. Kemenkominfo (Indonesia's Ministry of Communication and Information)
   • Subordinate CA
   • Registered Electronic Signature System Provider
2. Bank Indonesia (Indonesia's Centra Bank)
   • Registered Fintech Support Provider
   • Passed Regulatory Sandbox
3. Dukcapil (Indonesia's Civil and Registration Office)
   Cooperation agreement with Indonesia's Directorate General of Population and Civil Registration
4. OJK (Indonesia's Financial Services Authority)
   Digital Finance Services Innovation, Cluster e-KYC
5. Certification
   International Standard ISO 27001 of Information Security Management System. Our certifications ensure the technical, organizational, and operational security of your data.

Make sure your registered phone number is correct and your device internet connection is stable. If you're still experiencing this problem, please contact us through live chat or email at helpdesk@privy.id.

1. Enter/Log in to your Privy account
2. Click "Upload Document"
3. Select one of the workflows that you need
4. Select the document that will be uploaded and make sure it is in .pdf or .doc/ .docx format.

1. Login to PrivyID account
2. Go to the document you want to download
3. Click "Download Document" in the upper right corner

Documents that can be downloaded are only documents that have been signed by all recipients

The document that can be deleted in Privy is the unsigned document and located on menu draft document. If the document has been signed, then the document cannot be deleted.

Document recipient addition can be done when uploading a document. To add a user as the document recipient, can be done by adding the recipient's PrivyID.

Please make sure you are using the latest version of Privy application and your device internet connection is stable. If you are still experiencing this issue, please send screenshot regarding this to our email helpdesk@privy.id.

Make sure the uploaded document is in .pdf or .doc/docx format. If you are still experiencing the issue, please send screenshot regarding the issue to our email at helpdesk@privy.id.

Please inform us the data that needs to be updated through Privy live chat or our helpdesk email by attaching the ID Card picture.

Privy cannot do any changes to personal data that does not match with the information given in your ID Card. If there are any changes on your personal data, please update the infromation to the Population and Civil Registration Office first, then send a photo of your latest ID Card through Live Chat or email helpdesk@privy.id.

To deactive your Privy account please send the following data:

1. NIK :
2. Nama :
3. DOB :
4. Address :
5. Reason for account suspension :
6. The last time using Privy application :

Please send the following data through email at helpdesk@privy.id or use our Live Chat feature.

To revoke Digital Certificate, we need the following information:

1. NIK :
2. Name :
3. DOB :
4. Adress :
5. Reason for account suspension :
6. The last time using Privy application :

Please send us the required data through our email at helpdesk@privy.id or use our Live Chat feature.

1. Enter/Log in to your Privy account.
2. On the expired certificate, click "Renew Now" button.
3. Please wait around 15 minutes, your Digital Certificate will be automatically updated from the system.

Please make sure you are one of the document recipients. If you are not the document recipient, then you have no access to open the document.

Please make sure you are using the latest version of Privy application and your device internet connection is stable. If you are still experiencing this issue, please send screenshot regarding this to our email helpdesk@privy.id

If the signing process has been completed, your signature placement cannot be shifted nor edited.

Please open the document through Privy website or application. The signing information status is in the recipient menu.

Online via this link https://privy.id/pdf-verification and KOMINFO website https://tte.kominfo.go.id/verifyPDF Offline by using software such as: Adobe reader, Nitro, Foxit, and other PDF readers.

Please send detailed information regarding the issue, amount of top-up balance, and the screenshot of payment proof to our email helpdesk@privy.id

Please fill out this enterprise form via https://privy.id/enterprise-contact

You can check the available vacancies at Privy on the following page https://privy.id/career and you can directly visit the Privy LinkedIn account.

Please send the following data to this email hr@privy.id

1. Internship application letter (from University)
2. Internship application letter (including the position)
3. CV

Please send the following data to this email hr@privy.id

1. Research application letter
2. Questionnaire sheet

E-Meterai is the new feature on Privy’s Web App to attach electronic stamps issued by Peruri on digital documents

E-Meterai top up can only be done by SysAdmin by :

1. Click the "top up" button on the e-Meterai balance.
2. Select "e-Meterai balance" to top up your e-Meterai balance.
3. Fill in the desired balance. Top up balances from 1 to 999999 balances.
4. Click the "check out" button to view the total payment.
5. A box will appear on the right showing the payment details. Click "select payment" to choose a payment method
6. Select the e-Meterai balance payment method. There are payment options using Bank Transfer and e-Wallet
7. Select the bank that will be used to make the payment, if you choose the ATM/Bank Transfer payment method.
8. A virtual account and payment method will appear based on the selected payment method
9. You will get a virtual account and invoice to make a payment a maximum of 1x24 hours from the order process. If you have made a payment, the e-Meterai balance will be filled automatically
10. After making payment, you will also get a receipt as proof that your payment has been successful and will be sent to the email registered with Privy"

The validity period of e-Meterai is 1 year from the date of purchase, you can check on your enterprise dashboard

Privy Now is one of the Privy Products that allows digital signatures only using email, for now this product is only intended for foreign users

1. To register with Privy now, please access https://app.privynow.com/sign-up
2. Enter the name, email and password that will be used
3. Click "Register"
4. Next, please activate it via the email that was sent
5. If you have activated it, you can directly login using your email and password