Please check your inbox and spam folder on your PrivyID registered email account with keywords: “Your Data has been Verified”.

Please make sure that you are connected to the internet. Then, make sure your internet connection is stable and has the speed capability to download the document. If the problem persists, please attach the screenshot or video recording along with the details of the issues through the Live Chat feature or email us helpdesk@privy.id

PrivyID can’t change identity details which are not by the ID Card details. If there were any expired identity details, kindly please update the details to the Civil Registry Office in advance, then send your updated ID Card photo through the Live Chat or email helpdesk@privy.id

To change the email, we suggest changing it through PrivyID apps which can be downloaded in Appstore or Playstore.
Steps to change the email on the application are:

  1. Open the PrivyID application (make sure you have the latest version).
  2. If you have not logged in, please login beforehand with PrivyID and password.
  3. Open your account by clicking the profile picture on the upper right corner.
  4. Choose the setting by click the gear symbol on the upper right corner.
  5. Choose “Change User Information”.
  6. Choose the registered email to change the email.
  7. Next, input the old email and the new email. After that, click “Update”.
  8. Upload your selfie photo. Make sure the photo is clear and not blurry.
  9. Next, please input the OTP code which is sent through your new email.
  10. An email update is successful.

If you have any issues related to the email changing through the application please send the following data:

  • Reason for the email changing.
  • The new email that will be used.
  • ID Card photo.
  • Selfie photo holding ID Card.

Please send the data we need to our email through Live Chat or email us to helpdesk@privy.id.

We apologize for the inconvenience. Kindly please make sure your registered number for PrivyID is still active. If you have further issues, please contact us through Live Chat.

  1. Download the PrivyID application in Playstore/Appstore.
  2. Open the PrivyID application on your phone.
  3. Click “Sign Up”.
  4. Accept the terms and conditions then click “Continue”.
  5. Click “Scan ID Card” and upload your ID Card (for Indonesians) or Passport (for foreigners).
  6. Input NIK for Indonesians or passport number and repeat without the alphabet until 16 characters for foreigners, full name and date of birth then click “Continue”.
  7. Input email address and phone number and make sure the email address and phone number are still active. It is not suggested to use an email address or phone number that will be inaccessible in the future (example: email and office phone number).
  8. Repeat to input Email and phone number.
  9. After that, please do the selfie with the instructed gestures.
  10. Input the OTP code which sends through SMS to the registered phone number.
  11. Next, please check your email inbox that used for the registration.
  12. Click the “Create Password” link then input the password that will be used for login.
  13. Wait 3-30 minutes for the verification process.
  14. After verified, you will get PrivyID which is sent by the registered email that can be used for login.
  1. Open the PrivyID application on your phone.
  2. Login to your PrivyID with PrivyID and password.
  3. Go to your profile then choose a setting on the upper right corner.
  4. Choose the change password menu then input the old password and new password that you want to use.
  5. Next click change, then the password changing process is successful.

Please check your inbox or spam folder with the following keywords: “Your Data has been Verified” to know your PrivyID and password or you can use the feature on this link https://oauth.privy.id/password/new

For now, the PrivyID customized account feature is not available.

Please check your inbox or spam folder on your email with the following keywords: “Your Data has been Verified” to know your PrivyID and password.

We apologize for the inconvenience. We inform you that the URL on the received notification email is likely aimed at your EnterpriseID account. Please try to access the document through the PrivyID application. If the issues persist, please attach the screenshot or video along with the: URL document, name of the document through our email to helpdesk@privy.id.

We apologize for the inconvenience that happened. PrivyID will keep our effort to improve our technology so that our service can function optimally on every device with various sizes and screen resolution. We inform you that your signed document still has its legal strength and consequences despite the changing of signature position.

To change the phone number, we suggest doing that through PrivyID apps which can be downloaded through Appstore or Playstore.

  1. Open the PrivyID application (Make sure you have the latest version)
  2. If you have not login yet, please login first with the PrivyID account and password.
  3. Open your account by clicking the profile picture on the upper right corner.
  4. Choose the setting by clicking the gear picture on the upper right corner.
  5. Choose “Change User Information”.
  6. Choose the registered address, the phone number to change the number.
  7. Then input the old number and new number that will be used. Next click “Update”.
  8. Input your selfie photo. Make sure it is clear and not blurry.
  9. Next please input the OTP code which sends through your new number.
  10. The phone number update is successful.

If there are any issues related to phone number changing through PrivyID application, please send these following data:

  • The reason for the phone number changes.
  • Screenshot your new registered phone number proof from 4444.
  • Your new phone number will be used.
  • ID Card photo.
  • Selfie photo with ID Card.

Please send the data we need through Live Chat or email at helpdesk@privy.id

To suspend PrivyID account please send the following data:

  • NIK.
  • Name.
  • Date of Birth.
  • Address.
  • Reason for account suspension.
  • The last time using PrivyID application.

Please send the data through email at helpdesk@privy.id with the email subject “PrivyID Account Suspension”.

To reactivate the suspended account please send the following data:

  • PrivyID and email address used during registration.
  • ID Card photo.
  • Selfie photo holding the ID Card.
  • Send the data that we need through Live Chat or email at helpdesk@privy.id

Now, your PrivyID account can’t be deactivated but can be suspended. To suspend your PrivyID account please send the following data:

  • NIK.
  • Name.
  • Date of Birth.
  • Address.
  • Reason for account suspension.
  • The last time using PrivyID application.

Please send the following data through email at helpdesk@privy.id with the email subject “PrivyID Account Suspension”.

I want to register/sign up for PrivyID. Through which platforms can I do it?

  • ID Card (for Indonesians) and Passport (for Foreigners).
  • Registrant’s email address and phone number which can be accessed by the registrant.

How to login to the PrivyID application:

  1. Open PrivyID application through mobile phone.
  2. Input PrivyID and password.
  3. Please note that you can only log in to PrivyID using your PrivyID, not your email address. We also suggest to input a fixed password by re-enter password, and not using the copy-paste feature.
  4. If you have further issues, please do the password reset process by visiting https://oauth.privy.id/password/new.
  5. Next input the OTP that has been sent to the registered number.
  6. If you have any issues, please send full name, PrivyID, screenshot “error” that you are experiencing, and the chronology of the issues through email at helpdesk@privy.id.

How to login in the PrivyID website:

  1. Open your browser then type the website http://app.privy.id/.
  2. Click “Sign in”.
  3. Enter PrivyID and password
  4. Please note that you can only log in to PrivyID using your PrivyID, not your email address. We also suggest to enter the password by typing the password, and not using the copy-paste feature.
  5. If you have further issues, please do the password reset process by visiting https://oauth.privy.id/password/new
  6. If you have any issues, please send your full name, PrivyID, screenshot “error” that you've experienced, and the chronology of the issues through email at helpdesk@privy.id.

To change the password please enter to the website https://oauth.privy.id/password/new.

  1. Enter the email address you used when registering.
  2. Click the link provided to change the password sent to your email.
  3. Enter the new password that you will use then save it.
  1. Enter/Login to the PrivyID account.
  2. Click “Upload Document”.
  3. Select one of the workflows as needed.
  4. Select the document to upload.
  5. After the document has been uploaded successfully, click the “Sign” button in the lower right corner.
  6. Change the position/location of your signature in the preferable position.
  7. If the location is correct, click the green tick.
  8. Click the “Continue” on the confirmation page.
  9. Enter the OTP code sent to the registered phone number or use the fingerprint (for certain phones which already support the fingerprint feature) and click “Verify”.
  10. Your document has been signed successfully.
  1. Login on the PrivyID account.
  2. Click “Upload Document”.
  3. Select the workflow.
  4. Select the document to be uploaded by clicking “Browse”.
  5. After the document has been uploaded successfully, click the red “Sign” button located below.
  6. Change the position/location of your signature in the desired position.
  7. If the location is correct, click the green check button.
  8. Click the “Continue” button on the confirmation page.
  9. Enter the OTP code sent to the registered phone number and click “Verify”.
  10. Your document has been successfully signed.
  • Self sign: For documents that can only be signed by the document uploader.
  • Share Only: To send the document to be signed by the recipient only.
  • Sign and Share: For document to be signed by the uploader and the recipient.

PDF Verification on the PrivyID website is used to verify the signature made on the PrivyID application or page.

Initial By appears if the document recipient acts as an Approver.
Signed By appears if the document recipient acts as a Signer.

Serial signing is a signature which is carried out sequentially in accordance with the order of the signatory determined by the sender of the document.
Parallel signing is a signature which is carried out randomly and not sequentially.

Signer: Selected if the recipient must do the signature.
Reviewer: Recipients are only required to view or read the document.
Approver: Selection of the Approver only exists on the EnterpriseID, selected if the recipient acts as an Approver on the EnterpriseID document.

The discuss column is used to conduct discussion on the sent or received documents.

To leave / logout on the PrivyID webpage, please follow the following steps:

  1. Select the profile (account name) on the upper right corner.
  2. Select logout / exit.

To leave / logout on the PrivyID application please follow the following steps:

  • Enter the Profile menu.
  • Select profile (account name) on the upper right corner.
  • Select logout / exit.

The language in the PrivyID application follows the language setting on the phone. Currently, that feature is only available in Indonesian and English.

For documents that have been uploaded it can’t be deleted but can be input into the Draft if the document has not been seen or signed by the user who received the document.
Steps:

  1. Open a document through the PrivyID website.
  2. Click on the top right corner of the 3 dots.
  3. Select the draft document.
  4. Next, the document has been successfully entered the draft.